CANCELLATION, REFUND AND RIGHT OF WITHDRAWAL CONDITIONS
Last Update Date:
25.11.2025
1. GENERAL PRINCIPLES
The services provided by DGTekno are predominantly digital, licensed, and performed in an electronic environment. Therefore, the conditions for cancellation, refund, and withdrawal are evaluated according to the nature of the service.
2. RIGHT OF WITHDRAWAL FOR DIGITAL SERVICES
As a rule, the right of withdrawal cannot be exercised for services where installation has been performed, a license has been assigned, access has been granted, or digital delivery has been provided. The user is deemed to have accepted this situation upon commencement of the performance of the service.
3. REFUND CONDITIONS
A refund evaluation may be conducted in the following cases:
- Services that cannot be delivered technically
- Service defects originating from the Company and which cannot be remedied
- Incorrect collection or duplicate payment
Refund requests may be approved in full or in part depending on the outcome of the review.
4. NON-REFUNDABLE CASES
- Incorrect selections arising from user error
- Used or delivered digital codes
- Situations arising from third-party service interruptions and beyond the control of the Company
- Custom software and customized services for which installation has been completed
5. REQUEST PROCESS
You may submit your cancellation or refund request to [email protected] or via the support area on the panel. The request must include the order number, subject, and explanatory information.
6. REVIEW PERIOD
Requests are reviewed within a reasonable period and the result is notified to the user in writing. Approved refunds are processed through the appropriate channel depending on the payment method.
7. CONTACT
DST Digital Solution LTD
E-mail: [email protected]
Web: www.dgtekno.com